Shipping policy

Shipping

We provide flat rate shipping of $11.95, and FREE shipping for orders over $220 - Australia Wide.

We use Australia Post as our main shipping partner and will only use a courier if no other option is available. This is at great cost to our business, but we feel it is the best option for customer peace of mind.

Please ensure your address is correct at checkout as we are not responsible for packages sent to incorrectly entered addresses. We will ship to the address on the order placed on our website. 

When your order is complete you will be sent an email containing your order information and tracking details. If you do not receive this, feel free to contact us so they can be resent to you. 

If your order does not arrive by the predicted tracking date, or your order is in anyway incorrect or damaged, please contact us within 7 days to rectify. If the order has been damaged in transit, please contact us within 48 hours so we can rectify the issue with our shipping partners.

Where do we ship?

We currently only ship within Australia. We should be able to ship to all addresses, with the exception of bulky items. On occasion, we may not be able to find a courier to deliver to extremely rural addresses, as well as post boxes. International shipping costs are incredibly expensive and we have chosen not to insure for international orders at this time. 

Our online system will not allow orders selected to ship to international addresses to process, if you process an order with the intention of it being shipped overseas, you will be charged a restocking fee of 20% of your order to cover our site fees and admin time.

Local Pickup from Clyde North, Vic

If you intend to collect your parcel in person, you can select local collection as a shipping option to waive shipping fees. Please email me at hello@childrenofthewild.com.au or text 0439 642 136 beforehand to ensure I am available before you proceed. I have extra needs kids homeschooling, a new baby and a very busy schedule, and I am subsequently only available on select days of the week. I'll do my best for you, but I do try to be clear on expectations. 

Bulky Items

Bulky items are included in flat rate shipping or our free shipping offer to all standard addresses. Please ensure you are paying the bulky fee surcharge if it applies to your order, to avoid delays in your order being shipped. Rural addresses must choose the bulky shipping if their package is likely to be above 5 kgs. On occasion, we may not be able to find a courier to deliver to extremely rural addresses, or the bulky shipping may not cover the costs associated (10kg can cost $83 to NT and other rural addresses). We cannot absorb these costs as our margins are very small. In these circumstances, your order will be refunded. We do not deliver bulky items to Post Office Boxes.