$8 FLAT RATE SHIPPING* | FREE SHIPPING OVER $180* | THANK YOU FOR SUPPORTING A MICRO FAMILY BUSINESS

FAQ


How do I get in contact with the store?

You can reach us via email at childrenofthewild.amber@gmail.com

Please note, Children of the Wild is a one woman business and I do not respond to emails over the weekend or on public holidays. I do my very best to respond as soon as possible to your enquiries. If your enquiry is about an order change, it will help if you write 'ORDER CHANGE' or 'URGENT' in the subject line so I can get to your enquiry immediately. 

Do you offer free shipping?

Yes, orders over $180 are eligible for free shipping. This may exclude some heavy items. All Melbourne Metro orders over $180 are free. Even those that are heavy.

What happens if my order contains both in stock and preorder items?

Orders are shipped together. If you require your in stock items to be shipped now, please order your preorder item separately. 

Do you offer refunds for change of mind?

We request that you please choose carefully as we do not offer refunds for change of minds as standard. If you choose to cancel an order you will be charged a restock fee of 10%. We charge a restock fee as we are not entitled to refunds of our merchant fees when cancelling orders.

This policy includes preorder items that may be delayed beyind our control.

What currency are your prices in?

Our prices are in Australian dollars. 

Do you ship Internationally?

We currently only ship within Australia. We are investigating expanding our offerings to New Zealand. 

What is your ABN?

Our ABN is 33 432 608 477