Changes due to Covid***
Please note that some orders may be delayed due to border restrictions within Australia.
Please also note that all PO box and most rural addressed orders are sent via Australia Post. Australia Post is no longer offering a collection service to businesses. This means that I must take all packages directly to a post office in person. I have three small children at home with me and subsequently can only attend the post office twice per week, when I can arrange care. I apologise for any inconvenience, we're doing the best we can within the current circumstances.
We provide flat rate shipping of $8, and FREE shipping for orders over $180 - Australia Wide. We use Australia Post and Aramex interchangeably, in order to keep postage prices low. Aramex is our main shipping partner.
The majority of our orders are sent within 24 hours. We aim to send all orders out within two business days, although our dispatch times may increase during high sales periods including during sales.
Please ensure your address is correct at checkout as we are not responsible for packages sent to incorrectly entered addresses. We will ship to the address on the order placed on our website.
When your order is complete you will be sent an email containing your order information and tracking details. If you do not receive this, feel free to contact us so they can be resent to you.
If your order does not arrive by the predicted tracking date, or your order is in anyway incorrect or damaged, please contact us within 7 days to rectify. If the order has been damaged in transit, please contact us within 48 hours so we can rectify the issue with our shipping partners.
All Products are in stock and ready to make their way to you, unless otherwise specified in the description. Please ensure you consider that pre-orders are listed with estimated delivery dates that can be delayed with customs and weather.
Pre-orders are estimated times of delivery to us. The Pandemic has created border restrictions that have meant it is unpredictable for stockists to provide definitive arrival dates, with delays very possible. We regularly provide updates via our stories on instagram and in our Facebook group. You can find us as www.instagram.com/childrenofthewildaustralia
Should you order a PRE-ORDER Item, your order will be sent all together. Please process your orders separately to avoid delays in us shipping in stock items. Should you order together and now require a second/split delivery, please contact us so that can be arranged. Extra shipping fees will apply.
Please choose carefully. We do not offer refunds for change of mind, which includes for delays in preorder dates beyond our control.
Where do we ship?
We currently only ship within Australia. We should be able to ship to all addresses, with the exception of bulky items. On occasion, we may not be able to find a courier to deliver to extremely rural addresses, as well as post boxes. International shipping costs are incredibly expensive and we have chosen not to insure for international orders at this time.
Our online system will not allow orders selected to ship to international addresses to process, if you process an order with the intention of it being shipped overseas, you will be charged a restocking fee of 20% of your order to cover our site fees and admin time.
Local Pickup from Ferntree Gully, Vic
If you intend to collect your parcel in person, you can select local collection as a shipping option to waive shipping fees. Please email me at email@example.com beforehand to ensure I am available before you proceed.
Bulky items are included in flat rate shipping or our free shipping offer, unless otherwise stated. Please ensure you are paying the bulky fee surcharge if it applies to your order, to avoid delays in your order being shipped. On occasion, we may not be able to find a courier to deliver to extremely rural addresses. In these circumstances, your order will be refunded. We do not deliver bulky items to Post Office Boxes.
Returns are not available for change of mind so please choose carefully.
In the event that a product is faulty, please contact us on firstname.lastname@example.org
Please contact us on email@example.com before placing your order if you have any questions.